1. Privacy and Security Policy

The following information about our Privacy Policy reflects the commitment of CAUCE BIKES SLU, (hereinafter CAUCEBIKES), as data controller, to maintain and ensure secure business relationships through the protection of personal data, ensuring the right to privacy of each of the users of our services. In this document we explain how we use personal data during the use of our services.

2. Definition of personal data

By “Personal Data” we mean any information concerning an identified or identifiable natural person. These include, but are not limited to, first name, last name, postal and e-mail address, as well as telephone number.

3. Processing and purpose of the data collected

Any personal data you provide when visiting our website will be treated in accordance with data protection regulations and will only be collected, processed and used for lawful, legitimate and informed purposes. Therefore, we detail all the purposes for which CAUCEBIKES uses personal data:

By sending contact forms or e-mails:

– Purpose: To be able to respond to queries raised and contact the user to resolve any doubts or questions raised.

– Legitimacy: The legitimate basis on which the data will be processed lies in the execution of the requested pre-contractual measures and/or the consent given.

– Storage periods: Data will be retained for as long as necessary to respond to the questions posed.

By entering the e-mail address for subscription to the newsletter:

– Purpose: To send you the requested newsletters, as well as to send you commercial information about new products and services.

– Legitimacy: The legitimate basis on which the data will be processed lies in the execution of the requested pre-contractual measures and/or the consent given.

– Storage periods: Data will be retained for as long as necessary to respond to the questions posed.

For user registration:

– Purpose: To manage your access as a registered user and send you commercial information by electronic means. 

– Legitimacy: The legitimate basis on which the data will be processed lies in the execution of the requested pre-contractual measures.

– Retention periods: Data will be retained for as long as necessary to comply with relevant legal obligations, such as tax.

For transactions: 

– Purpose: To be able to carry out the pertinent reservation procedures through the web portal as well as to send you commercial information through electronic means.

– Legitimacy: The legitimate basis on which the data will be processed lies in the execution of the requested pre-contractual measures and/or the consent given.

– Communication of data to third parties: Your data will be communicated to banks in order to carry out the relevant economic transactions.

– Retention periods: Data will be retained for as long as necessary to comply with relevant legal obligations, such as tax.

CAUCEBIKES will inform all users of the non-mandatory nature of the collection of certain personal data, except in fields where otherwise indicated. However, failure to provide such data may prevent CAUCEBIKES to provide all those Services linked to such data, releasing us from any liability for the non-provision or incomplete provision of these Services.

It is the user’s obligation to provide truthful data and keep them updated, so CAUCEBIKES reserves the right to exclude from the services and proceed to the cancellation of the service to any user who has provided false information, without prejudice to other actions stipulated by law.

Your personal data will NOT be communicated to any other company. In the event that it is necessary to communicate your information to another entity, your express consent would be requested before the communication is made.

4. Security of your personal data

CAUCEBIKES has a special concern to ensure the security of your personal data. Your data is stored in our information systems, where we have adopted and implemented technical and organizational security measures to prevent any loss or unauthorized use by third parties, for example our web portals use Https data encryption protocols.

5. Information on the Use of Cookies

By the mere fact of visiting this web portal or using CAUCEBIKES services, no personal data that identifies a User is automatically registered. However, we inform you that while browsing the Website, we use “cookies”, small data files that are generated on the user’s computer and that allow us to obtain the following analytical information:

a) The date and time of access to the Web, allowing us to know the busiest hours, and to make the necessary adjustments to avoid saturation problems during our peak hours.

b) The number of daily visitors to each section, allowing to know the most successful areas and to increase and improve their content, in order to obtain a more satisfactory result for users and to improve the design of the contents.

c) The date and time of the last time the user visited the Web Site for analytical and statistical studies on the use of the web.

d) Security elements involved in controlling access to restricted areas.

For more information visit our cookie policy

6. User rights

All users  may exercise any of the rights granted by the data protection regulations, such as the right of access, rectification, limitation of processing, deletion, data portability and opposition by writing to our data protection officer at caucebikes@gmail.com. And in the event that it deems appropriate may file a complaint with the Spanish Protection Agency.

7. Do you not wish to receive information from us or do you wish to revoke your consent?

Any user may object to the use of their information for advertising, market research or satisfaction survey purposes, as well as revoke their consent at any time (without retroactive effect). To do so, please send an e-mail to caucebikes@gmail.com. When you receive advertising by e-mail, you may also object from the e-mail by clicking on the link included in the e-mail and following the instructions provided to you.

8. Changes to the Privacy Policy.

Our Privacy Policy may be updated due to legal changes and needs, as well as due to improvements and changes included in the way we offer and provide our services. Therefore, we recommend that you visit and access our Privacy Policy periodically, in order to have access to the latest changes that may have been incorporated. In the event that such changes relate to the consent given by the user, in such case a separate and independent notification will be sent to the user for a new recavailability.

If you have any questions or concerns about our Privacy Policy or would like to exercise any right or action regarding your personal data, please contact us at the following e-mail address caucebikes@gmail.com.